Description
Customer Service Plans
In addition to included documentation, sample information, and included technical support time our Customer Service Professionals are ready to help you get the most out of your program. This is where your Value Based Service (VBS) plans provide you that friendly voice and the technical assistance to meet your individual needs. Our VBS plans not only provide you answers to your questions but also enable users to receive the maximum benefit from our products.
Purchase VBS Plans in 1-hour increments (60 minutes) called Cow Chips. The time we spend assisting you is billed against the Cow Chips you have purchased on a 1 to 1 basis for a minute of support services. We maintain a database of all support services provided and supply you with a support statement. Your support statement (available on-line) includes detailed record of each contact, the question(s) or support issue(s), the response and the resolution. You save time and money when the answers are at your fingertips!
*Please Note that Support Time purchased outside of our normal business hours will reflect on your account the following business day.
See the Customer Service Detailer Sheet
Todd Slykhuis –
I’ve been using Cow Sense Herd Management for 14 years. The support team is the best there is. Courtney, Jim,Tim,and even going back in years, Kris and Becky have always been extremely helpful. They are prompt to answer emails, and always give a step by step process to the solution. Cow Sense is a great product for the simple small producer to even a large, more detailed management operation. The program is easy to operate, even for novice computer manager. We aren’t all computer geeks. We are animal caretakers. Having a program that is easy to navigate and enter data in on a simple platform is a must. Having a great support team is just a bonus.
Evan Lesser –
The Video Tutorials have been a great help as I transfer into using more of the program’s abilities. Support has also been great anytime I have questions.
Matthew Haumont –
The folks at CowSense have always been very friendly and helpful. From helping transfer licenses to new computers to answering specific questions about either hardware or software, everyone has been helpful. I have even had them respond to emails/problems after hours or on weekends when the help was necessary to keep working cattle. I appreciate their hands-on experience with cattle and ranching. They understand we don’t live in an 8-5 world. We transitioned to CowSense over 20 years ago after our old program was discontinued. The transition was seamless. CowSense Corral is also very helpful for finding answers to simple questions others have had. We are glad to work with and recommend CowSense.
Melanie Osban Darnall Ranch –
Tech support has always been great. Being new to Cow Sense, I have had several questions and needed a deeper understanding than what the tutorials provided. Each time I have contacted customer service they have been excellent. Questions were answered in a very professionally and knowledgeable manner. Emails were answered quickly and very detailed.
Highly reccommend
DCBC, LLC –
The Cow Sense tech support team is great! They always answer my questions in a timely manner. Whether on the phone or by email, they are always friendly! They were great to work with our personal IT department when I was having computer issues which was a life saver!!
Laura –
The support team is excellent to work with. Timely is responding to emails/phone calls. The tutorials and written script notes are helpful also for a quick reference when needing to refresh your memory.
Julie Morton –
Excellent support! It doesn’t matter who on the team responds – they are all qualified and get me back up and running quickly. Whether you need help with everyday tasks or the immediacy of help on Sale Day, they always get the job done!
Kim Ford –
The support for Cowsense products has been wonderful. Jim, Tim, and Courtney are knowledgeable and helpful, not only on any questions that I have, but they are also knowledgeable about timelines. They are prompt and understand the tight timeline of data flow as it pertains to registrations, catalog data, etc. They are always friendly and willing to dedicate time to solving problems. It is appreciated!
Susan Schuler –
The step-by-step video tutorials are easy to follow. If additional support is needed the staff replies to my email S.O.S. in reasonable time frame. Schuler Red Angus has used Cow Sense Herd Management Systems since 2004.
PEGGY BIEBER –
The Tutorials are very good and easy to understand. If you are still having problems, just make a call or email, and the support team will get back to you in a timely manner. They have been able to solve any issues I have ever had.
Colorado Springs, CO –
These (video tutorials) have been a great help…particularly the ones that deal with report creation. Without them, I would be fumbling around and wasting a lot of time.
(originally 11/11/2017)
Kamuela, HI –
Excellent Tech Support
(originally 5/22/2006)
Coalmont, CO –
Excellent support team, they have to be to keep me running.
(originally 9/7/2006)
Julesburg, CO –
This was a great tutorial! Even though we touched on several of these items in cow college it was good to see and hear about them again. Love the way Becky makes it so understandable. I think you definitely should continue with the tutorials, maybe even break out the topics and make them available for viewing on your website?
(originally 4/12/2012)
Customer Service –
Thanks for the comment, Pat! Since that time we have indeed made a host of video tutorials available at our website.
https://midwestmicro.us/nxgen_tutorials
Dallas, SD –
Would be nice if under Knowledge base if there was a reference number for each record so you could refer back easily to that submitted record.
(originally 12/26/2015)
Beulah, CO –
I just wanted to send you an email from the 3R Ranch and thank
you for the Video Tutorial of Cow Sense. This is a wonderful
Cow Sense tool. You sent it at a great time, as we are just
about to start our new Production Cycle for 2012 and this video
CD will help us out as we start another year here at the 3R Ranch.
Again, thank you for creating this CD, as we have reviewed it, and will
use it in the upcoming months. The Video tutorial is great!!”
Betsy Brown & Sandy Amman-O’Brien
3R Ranch, Beulah, Colorado
(originally 3/28/2012)
Halkirk, AB –
Just thought that I would drop a line to recommend everyone to make use of the “Corral” Knowledge Base; it is an excellent tool to look through and to get answers to your questions. Chances are if you have a question, so has someone else and it has already been answered… Also you can get a solution to some of those questions at any time of the day or nite.
Dee – Halkirk, AB Canada
(originally 7/21/2008)
Dallas, SD –
WOULD BE NICE TO SEE A TICKET ON EACH QUESTION WE TYPE IN OR CALL IN ON
TO HELP SEE WHAT OUR CRIDETS SPENT ON
(originally 1/25/2016)
Customer Service –
We’re glad you asked, Richard! In fact you have all of your support history, time spent and credit balance available to you in Cow Sense Corral. Go My Account > Download Charges to get all the details.